The designer (me) does not do hands-on work when feeling ill, and always washes hands before working. Every effort will be made to make and ship these treasures from a virus-free environment. If I am affected by this virus, customers will be notified, orders will be cancelled and all payments returned.
Undamaged and unused items may be returned within 14 days of receiving your item. The item must be returned in new and unused condition. I will replace or refund any item if it should break or is lost in transit. I cannot refund or exchange a damaged item until it has been shipped back to me. Once the item has been shipped back to me, I will reimburse the buyer with the cost of the shipping and the item. The buyer is responsible for the shipping cost of the exchanged item, as well as the difference between the cost of the original item and the exchanged item. Please contact me before sending the item back for correct address and shipping instructions. Custom orders and items that were altered per buyers’ request cannot be returned.
All purchases will be shipped and tracked via USPS first class mail with delivery confirmation. I will contact you by e-mail when your purchase has shipped along with your USPS tracking #. I ship all orders within 1-2 business days upon receipt of your payment. Please contact me if you need to change your shipping method. Delivery times are estimated and not guaranteed. Your item could arrive earlier or later than estimated due to circumstances beyond our control. (Ex. Customs, holidays, weather). You can check the progress of your shipped order at USPS. com, or call the USPS at (800) 222-1811 for more information.